BSB40120Certificate IVin Business

About the course

By studying the Certificate IV in Business, you will gain the knowledge and skills to carry out a mix of specialist and moderately complex administrative or operational tasks in a variety of business service roles. 

Individuals entering this qualification may have accountabilities for supervising the performance of others. 

This course provides a broad appreciation of the factors that support business success and the requirements to apply these dimensions with some levels of leadership and confidence.

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Student Support Days

We offer monthly student support days at our Craigie Street premises. The sessions commence at 9am and finish at 2pm.

 Come for all or part of the session to catch up with your trainer and other students. 

These support sessions are available to enrolled CTS students free of charge. Please advise us by email that you are attending or book online.
You will need to bring:

- A laptop or device to work on
- A copy of your learning resource for the unit (ebook or hard copy)
- Your study notebook to take notes
- Questions for your assessor

Check the calendar for upcoming Business support dates.

It's easy to enrol!

Before you enrol, please read our student handbook and browse our website to find out more about the training and development solutions we offer. We want to make sure you choose the right course for you.

Once you have made your decision, or if you need help to decide; email, phone or complete an enquiry form and we will contact you to discuss your study options. If you want to register for one of our courses, you can use our online booking form. 

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Details and duration

Delivered via flexible learning with 12 units for completion. 12 months to complete all units (up to 36 months for a part time traineeship). Business (Level 4) is available via a training contract. CTS can adjust the training to suit the individual’s need and their workplace.

Entry requirements for the course
There are no formal pre-requisites to enrol in this course, however, it is preferred that candidates have previously completed a Certificate III in Business within three years prior to enrolment, or have recently spent at least two years in an administrative role.

Typical learning objectives
  • Develop and apply critical thinking, communication and relationship management skills
  • Use digital technologies for collaboration
  • Implement safety processes and systems
  • Complex document development
Nationally Recognised Enrolments
We will not enrol you in a Nationally Recognised Qualification without checking first that:
  • You meet the entry requirements
  • You know the cost
  • It is a qualification, skill set, unit of competence that is appropriate for you
  • You are aware of what resources you will need to successfully participate
  • You understand the amount of learning required and how you will be assessed
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Methods of delivery

  • Online learning and assessment options are available.

  • Support days are offered at our training rooms in Davenport
  • Students will need to be employed in an industry or role that will support evidence collection and workplace skill implementation.

  • Units will need to be supported in the workplace through skill demonstration and practical application.

  • Students should have access to relevant policies, procedures, systems and/or documentation related to the qualification throughout the term of the qualification.

  • Recognition of Prior Learning (RPL) available. 

All candidates have the full support of their trainer who will be in regular contact via phone, email, skype, Zoom or face to face scheduled appointments in the workplace and at our training rooms.


The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.

A full breakdown of fees will be provided prior to commencement once unit selections have been made.

Fee for Service 2024
  • Tuition Fees: $350 per unit
  • Resource Fees: $5.50 per unit
  • Credit Transfer: $0.00

Funded Traineeship 2024
  • Tuition Fees: $918.50
  • Resource Fees: $5.50 per unit
  • Credit Transfer: $0.00

NB. Students are required to obtain their own books from our provided booklist direct from the supplier for some units.


This qualification is made up of 6 core units, 2 group A units, 2 listed units and 2 additional electives.
Core, Group A Units, Electives 
  • BSBCRT411 Apply critical thinking to work practices
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBTWK401 Build and maintain business relationships
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 Write complex documents
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBPEF402 Develop personal work priorities
  • BSBPEF502 Develop and use emotional intelligence
  • BSBTEC401 Design and produce complex text documents
  • BSBSTR401 Promote innovation in team environments
  • BSBTWK301 Use inclusive work practices
  • BSBXCM301 Engage in workplace communication

Job roles

Job roles suited to candidates completing this qualification, or graduates of this qualification include:

  • Administrative Assistant
  • Personal Assistant
  • Office Supervisor
  • Office Coordinator

Possible pathways

Students who complete this qualification may consider continuing their studies in the following courses:

  • Diploma of Business
  • Diploma of Leadership and Management
  • Higher Education


9 Craigie Street, Davenport, WA, 6230

PO Box 6064, South Bunbury, WA, 6230

Phone: + 61 1300 262 807


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