BSB30120Certificate IIIin Business

About the course

By studying the Certificate III in Business, you will gain the knowledge and skills required to work in a variety of business service roles.
This course provides the individual with the skills to effectively support the operations of a business through competent administrative and team-based functions.
The Administration and Records streams are available as a traineeship and state and/or federal incentives may be available. 

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Student Support Days

We offer monthly student support days at our Craigie Street premises. The sessions commence at 9am and finish at 2pm.

Come for all or part of the session to catch up with your trainer and other students.

These support sessions are available to enrolled CTS students free of charge. Please advise us by email that you are attending or book online.  You will need to bring:

- A laptop or device to work on
- A copy of your learning resource for the unit (ebook or hard copy)
- Your study notebook to take notes
- Questions for your assessor

Check the calendar for upcoming Business support dates.

It's easy to enrol!

Before you enrol, please read our student handbook and browse our website to find out more about the training and development solutions we offer. We want to make sure you choose the right course for you.

Once you have made your decision, or if you need help to decide; email, phone or complete an enquiry form and we will contact you to discuss your study options. If you want to register for one of our courses, you can use our online booking form. 

More Information

Details and duration

 CTS currently offer three (3) streams in Certificate III in Business. These include:

  • Certificate III in Business

  • Certificate III in Business (Administration)

  • Certificate III in Business (Records and Information Management)

Delivered via flexible learning with 13 units for completion. 12 months to complete all units (up to 36 months for a part time traineeship). Business (Level 3) available via a training contract. CTS can adjust the training to suit the individual’s need and their workplace.

Typical learning objectives

  • Use critical thinking and workplace communication skills

  • Support personal wellbeing and inclusive work practices

  • Assist in maintaining sustainable and safe work practices

For each stream's variations, please see the units tab.

Nationally Recognised Enrolments

We will not enrol you in a Nationally Recognised Qualification without checking first that:

  • You meet the entry requirements

  • You know the cost

  • It is a qualification, skill set, unit of competence that is appropriate for you

  • You are aware of what resources you will need to successfully participate

  • You understand the amount of learning required and how you will be assessed

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Methods of delivery

  • Online learning and assessment options are available.

  • Students will need to be employed in an industry or role that will support evidence collection and workplace skill implementation.

  • Units will need to be supported in the workplace through skill demonstration and practical application.

  • Students should have access to relevant policies, procedures, systems and/or documentation related to the qualification throughout the term of the qualification.

  • Recognition of Prior Learning (RPL) available. 

All candidates have the full support of their trainer who will be in regular contact via phone, email, skype, Zoom or face to face scheduled appointments in the workplace and at our training rooms.


The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees. A full breakdown of fees will be provided prior to commencement once unit selections have been made.

Fee for Service 2024

  • Tuition Fees: $200 per unit

  • Resource Fees: $5.50 per unit

  • Credit Transfer: $0.00

Funded Traineeship 2024

  • Tuition Fees: $1450

  • Tuition Fees Concession: $430

  • Resource Fees: $5.50 per unit

  • Credit Transfer: $0

NB. Students are required to obtain their own books from our provided booklist direct from the supplier for some units.



CTS offer three versions of this qualification, Certificate III in Business, Certificate III in Business (Administration) and Certificate III in Business (Records and Information Management). If applying for a credit transfer and your unit is not on this list, contact us to discuss your options.

Core, Group A and Group B Units - All Streams

All students are required to complete these units:

  • BSBCRT311 Apply critical thinking skills in a team environment

  • BSBPEF201 Support personal wellbeing in the workplace

  • BSBSUS211 Participate in sustainable work practices

  • BSBTWK301 Use inclusive work practices

  • BSBWHS311 Assist with maintaining workplace safety

  • BSBXCM301 Engage in workplace communication

  • BSBTEC301 Design and produce business documents

  • BSBTEC302 Design and produce spreadsheets

  • BSBPEF301 Organise personal work priorities

Certificate III in Business - available as a traineeship

Students who are not enrolled in a stream can complete the following electives, or any four (4) electives listed on this page to meet the requirements of their job role:

  • BSBTEC303 Create electronic presentations

  • BSBTEC404 Use digital technologies to collaborate in a work environment

  • BSBWRT311 Write simple documents

  • BSBXTW301 Work in a team

Certificate III in Business (Administration stream) – available as a traineeship

Students enrolled in this stream are required to complete the following electives:

  • BSBINS202 Handle receipt and dispatch of information

  • BSBOPS301 Maintain business resources

  • BSBOPS303 Organise schedules

  • BSBPUR301 Purchase goods and services

Certificate III in Business (Records and Information Management Stream) - available as a traineeship

Students enrolled in this stream are required to complete the following electives:

  • BSBINS302 Organise workplace information

  • BSBINS303 Use knowledge management systems

  • BSBINS307 Retrieve information from records

  • BSBINS309 Maintain business records

Job roles

Job roles suited to candidates completing this qualification, or graduates of this qualification include:

  • Receptionist

  • Administration Officer

  • Office Assistant

  • Office Support

  • Customer Service Officer

  • Clerical Officer

  • Personal Assistant

Possible pathways

Students who complete this qualification may consider continuing their studies in the following courses:

  • Certificate IV in Business

  • Certificate IV in Leadership and Management

  • Certificate IV in Work Health and Safety

Student testimonials

Best aspects

"The most satisfying aspect was knowing that the things I was learning in my course could be applied to my everyday work. It not only helped me improve but it also helped the company I work for to better their policies and procedures. It was very satisfying to be able to finish the course and know that all the hard work put into it had paid off."

"Learning skills that I can implement in the workplace that will hopefully also make me more competitive for any other jobs in the future."

"Having meetings with my trainer was very enjoyable and discussing the unit in a more practical sense was also enjoyable."

"It is satisfying that I am able to identify things that I have learnt throughout my training in my day-to-day tasks. I liked that I was told when I had submitted work to a high standard. Receiving this recognition made me continue applying myself to achieve the best result throughout my course."

"Feeling confident in learning new skills that I wasn’t aware I would need, but find extremely useful."

"I feel as though the most satisfying aspect of the program was that my trainer was always there to guide me when I needed help and would always answer my questions in a short amount of time, this helped me submit all of my work to the best of my ability."

"The vast amount of knowledge I was able to obtain."

"The most satisfying part of the program was being able to gain more skills through the activities I was doing, then practicing these skills in my everyday job role."

"Being treated with respect when asking questions that may have been seen as silly."

"That it was able to be completed online and remotely without issue."

"Clear direction, expectations and support offered when required."

"Knowing I could ask questions at any time and get prompt responses from trainers. Being able to input my new knowledge and skills into my workplace."

"The refresher on Word and Excel. Computers and Microsoft office were a relatively new thing when I was going through school, so a lot of what I knew was self-taught."

"That when I was having trouble, I would always get an answer from my trainer in a good timeframe to help out."


9 Craigie Street, Davenport, WA, 6230

PO Box 6064, South Bunbury, WA, 6230

Phone: + 61 1300 262 807


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