"Early Bird" Discounts

Many of our courses attract an "Early Bird" discount.  Sign up and pay early and save a bundle.  

5 Day SHREP Courses - BOOK 6 weeks in advance and save 10%  

No cancellations or date changes are available for discounted courses but you are welcome to send a substitute.

Let us know if you want to access the discount when you book.

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How to provide incredible customer service

"Good service is good business" - Seibel Ad

It can take MONTHS to find a customer, and SECONDS to lose one. 

Excellent customer service is a key component of modern business today and this workshop provides the tools for participants to embed best practices of customer service delivery into all aspects of their role.  It also provides the opportunity to look at the business from the perspective of the customer and make immediate, impactful improvements.

This workshop is ideal for anyone providing internal and external customer service, including frontline staff and new employees.

Workshop content:

  • Who are our customers?
  • What is excellent customer service?
  • Creating customer service standards
  • How to support a culture of customer service
  • What does it mean to 'go the extra mile?'

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