How to provide incredible customer service
"Good service is good business" - Seibel Ad
It can take MONTHS to find a customer, and SECONDS to lose one.
Excellent customer service is a key component of modern business today and this workshop provides the tools for participants to embed best practices of customer service delivery into all aspects of their role. It also provides the opportunity to look at the business from the perspective of the customer and make immediate, impactful improvements.
This workshop is ideal for anyone providing internal and external customer service, including frontline staff and new employees.
- Who are our customers?
- What is excellent customer service?
- Creating customer service standards
- How to support a culture of customer service
- What does it mean to 'go the extra mile?'