Certificate IV in Customer Engagement (BSB40315)


Develop the knowledge and skills on how to be an effective first point of contact for your customers.  This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader with significant authority to delegate.  Learn to handle complaints, coach staff and complete related administrative tasks.



Course Duration

12 months flexible or up to 36 months under a training contract (new and existing workers)


  • Available through a training contract (new and existing workers)
  • Fee for service


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