The TLIC Advantage

AdvantageWhat advantages could be expected from a TLIC graduate?

Frontline managers have the responsibility and authority to manage and achieve organisational productivity and performance milestones.  In achieving this mammoth task they are expected to oversee team productivity and performance, complete a range of administrative tasks and contribute towards the organisation’s strategic picture. Often the most junior and inexperienced of the management staff, frontline managers are in most cases former team members who have been recognised for their excellence in the role and have been duly promoted as a result.

The combination of these high expectations and inexperience of the people fulfilling the role often leads to unnecessary pressure on the individual and the team and may result in inefficiencies, job dissatisfaction or even resignations of highly valuable employees.


We have developed a hands on approach to enhancing the skills of the frontline manager that will help these highly skilled individuals strengthen and grow in their role.

We understand that many of our frontline managers are ‘too busy’ to be bothered about reading extensive literature on ‘how to be a better manager’.  In recognition of this cry for help in a manner that doesn’t take more time away from our already time poor frontline managers, the TLICTM model is one that can be used in the workplace on a day to day basis, building the skills of the individual as they work in the role. It is designed to be used as an on-the-ground practical guide, rather than an abstract knowledge resource.

TLICTM represents the four key competencies that a frontline manager must possess in any workplace if they are to experience success in the role. A frontline manager who is competent in all four components of the TLICTM model is one who possesses the necessary levels of mental ability, emotional maturity and interpersonal skills required to lead the task and lead others. They also have the ability to act with initiative and motivation to influence others and create and manage change in the workplace.


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