Dealing with difficult customers and people during times of stress
Dealing with people in face to face situations can be hard enough, but what about when they are working remotely or making demands of you in stressful times?
Learn how to use a simple framework that will allow you to work with the facts and deal with the emotion. Better understand how communication works and why some people react rather than respond.
We will explore:
- Situations that create conflict
- Conflict resolution
- Balancing empathy and objectivity
Securing your place on this webinar will help you, your organisation and WFH staff to survive and thrive now and into the future WFH landscape.
Date: 8th May 2020 - Book here.