BSB50420Diploma ofLeadership and Management

About the course

If you are an experienced manager wanting to advance your leadership skills this course is for you. Learn to apply the knowledge and skills required to be successful in your role. This course focuses on using emotional intelligence to manage your own success and the successes of those you lead and manage.

It's easy to enrol!

Before you enrol, please read our student handbook and browse our website to find out more about the training and development solutions we offer. We want to make sure you choose the right course for you.

Once you have made your decision, or if you need help to decide; email, phone or complete an enquiry form and we will contact you to discuss your study options. If you want to register for one of our courses, you can use our online booking form. 

More Information

Details and duration

Students will apply strategies to manage workplace relationships, performance, and risk.

Delivered via flexible learning with 12 units for completion. 12 months to complete all units (up to 36 months for a part-time traineeship). Manager (Level 5) available via a training contract. CTS can adjust the training to suit the individual’s need and their workplace.

Typical learning objectives
  • Develop the skills needed to lead and manage teams and individuals
  • Develop your responses to emotional triggers
  • Be a considerate and fair performance manager
  • Oversee, guide and improve operational quality, safety and risk management

Nationally Recognised Enrolments
We will not enrol you in a Nationally Recognised Qualification without checking first that:
  • You meet the entry requirements
  • You know the cost
  • It is a qualification, skill set, unit of competence that is appropriate for you
  • You are aware of what resources you will need to successfully participate
  • You understand the amount of learning required and how you will be assessed
NRT logo and Jobs and Skills WA Logo

Methods of delivery

  • Complete all units via a training contract on the job.
  • Online learning and assessment options are available.
  • Students will need to be employed in an industry or role that will support evidence collection and workplace skill implementation.
  • Units will need to be supported in the workplace through skill demonstration and practical application.
  • Students should have access to relevant policies, procedures, systems and/or documentation related to the qualification throughout the term of the qualification.
  • Recognition of Prior Learning (RPL) available. 

All candidates have the full support of their trainer who will be in regular contact via phone, email, skype, Zoom or face to face scheduled appointments in the workplace and at our training rooms.


The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.

Fee for Service 2023
  • Tuition Fees: $450 per unit
  • Resource Fees: $5.50 per unit
  • Credit Transfer: $0.00

Funded Traineeship 2023

  • Tuition Fees: $3416.00 for full qualification
  • Resource Fees: $5.50 per unit

NB. Students are required to obtain their own books from our provided booklist direct from the supplier. 

Eligible candidates will be charged as per the Fees and Charges set by the current WA VET Fees and Charges Policy. 

A full breakdown of fees will be provided prior to commencement once unit selections have been made.


If applying for a credit transfer and your unit is not on this list, contact us to discuss your options. 

Core Units

  • BSBCMM511 Communicate with influence
  • BSBCRT511 Develop critical thinking in others
  • BSBLDR523 Lead and manage effective workplace relationships
  • BSBOPS502 Manage business operational plans
  • BSBPEF502 Develop and use emotional intelligence
  • BSBTWK502 Manage team effectiveness

Electives - pick five

  • BSBLDR522 Manage people performance
  • BSBOPS504 Manage business risk
  • BSBPEF501 Manage personal and professional development
  • BSBSTR501 Establish innovative work environments
  • BSBSTR502 Facilitate continuous improvement
  • BSBPMG430 Undertake project work
  • BSBWHS521 Ensure a safe workplace for a work area

 Alternative electives may be chosen in consultation with CTS.

Job roles

Job roles suited to candidates completing this qualification, or graduates of this qualification include:

  • Store Manager
  • Customer Services Manager
  • Operations Manager
  • Area Manager
  • Business Manager
  • General Manager

Possible pathways

Students who complete this qualification may consider continuing their studies in the following courses:

  • Advanced Diploma of Leadership and Management
  • Higher Education

Student testimonials

Best aspects

"I believe I received feedback and support that was above and beyond expected. I am very grateful for all staff at CTS."

"Working with a trainer who was understanding of me working in a high-pressure working environment and was willing to help me as much as possible to achieve the desired results."


9 Craigie Street, Davenport, WA, 6230

PO Box 6064, South Bunbury, WA, 6230

Phone: + 61 1300 262 807


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